Help
Frequently asked questions
If you can't find what you're looking for, do send us a note — we're always happy to help.
Can I change or cancel my order?
Get in touch as soon as possible after ordering. Once an order has moved into processing it can't always be changed or stopped, but write to us straight away and we'll always see what's possible.
How should I look after my pieces?
Care details are listed on each product page where available. As a rule, ceramics and glass are happiest washed by hand, and candles like a trimmed wick.
Will something out of stock come back?
Often, yes. Join our letter and we'll let you know when favourites return.
How long will my order take to arrive?
Most orders arrive within 3–8 working days. Because each piece is prepared with individual care, delivery windows do vary slightly from item to item — you'll always find the estimate on the product page and again at checkout, so you know what to expect before you order.
Do you ship outside the UK?
At the moment, we deliver within the UK only — which means every order arrives without any customs charges or import delays to think about.
What payment methods do you accept?
All major debit and credit cards, along with the other secure payment options shown at checkout.
Can I return or exchange something?
Of course. You have 14 days from delivery to let us know, and a further 14 days to send it back — full details are on our Delivery & Returns page.
How can I track my order?
You'll receive a confirmation email as soon as your order is on its way, with tracking details where available.